Frequently Asked Questions

Hole Products is committed to continuing to offer the best customer service that we have been offering to our customers for over 10 years. We have continued to grow as a supply leader in the drilling industry, and want to maintain our high level of customer service. If you are unable to find an answer to your question below, feel free to email any inquiries to your service representative.

General Order FAQs

Order Shipment

When will my order ship?

Order Cancellation

Can I change or cancel my order?

Damaged Order

What if my order arrives damaged?

Backorderd Items

What happens if my item is backordered?

Local Pick Up FAQs

Local Pick Up process

How does the Pick Up Locally process work?

Timeline for Local Pick Up

How soon will my order be ready for pick up after I've ordered it online?

Hold time for Local Pick Up

Once my order is ready, how long will it be available for pickup?

Requirements for Local Pick Up

What do I need to bring to the warehouse to pick up my order(s)?

Item Return FAQs

Return Policy

What if I need to return an item(s) that I ordered?